CLAIM AND INSURANCE POLICY
SHIPPLIX VALUE TECH SERVICES
Nigeria to Global Market
Documentary Mode – International Trade Protocols
Business Name: SHIPPLIX VALUE TECH SERVICES
Registered Address: 57 Ajibulu Street, Mafoluku, Oshodi, Lagos State
Email: services@shipplix.com
Customer Support: 090168273513
Website: www.shipplix.com
📨 TO WHOM IT MAY CONCERN / CLIENT OF SHIPPLIX
This document serves as a binding agreement and official claim guideline for every client shipping goods through Shipplix Value Tech Services — a licensed Nigerian freight forwarding and logistics company registered under the Companies and Allied Matters Act, 2020.
We prioritize security, transparency, and professionalism in international cargo movement to destinations like the USA, UK, Canada, and more.
📦 SHIPPLIX GOODS INSURANCE & CLAIM POLICY
✅ STEP 1: Declare All Items Before Shipping
To qualify for insurance and compensation:
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All items must be clearly declared before shipment.
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Include item description, quantity, and value.
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Undeclared items are shipped at owner’s risk.
✅ STEP 2: Provide Visual Proof Before Dispatch
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Send a clear video (or photos) showing items during packaging.
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Video must capture the contents inside the box and the final sealed package.
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This protects you and us. Without this, claims are void.
✅ STEP 3: Delivery Confirmation & Unboxing Protocol
Upon arrival:
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The receiver must take a clear unboxing video before opening the sealed package.
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The video should start before the seal is broken to verify package integrity.
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No video = no claim will be honored for loss or damage.
🚫 DISCLAIMER & CLAIM LIMITATIONS
We DO NOT take responsibility for:
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Stolen, missing, or damaged goods without proper video evidence.
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Items shipped without declaration or incorrect valuation.
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Items unboxed without proper unboxing video.
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Delays, loss, or damage caused by third-party shipping agents or carriers (e.g., Royal Mail, DHL, or local pickup agents), if they fall outside Shipplix’s verified chain of custody.
💰 COMPENSATION POLICY
If all protocols above are followed and Shipplix is confirmed liable:
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You may receive up to the declared value of your shipment or the maximum claimable limit agreed upon before shipment.
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Investigation duration: 7–21 business days.
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Compensation will be processed only when:
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Visual proofs are complete
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Chain of custody is confirmed
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Insurance policy was opted in at the time of booking
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📌 IMPORTANT NOTICE
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We advise clients and agents to read and understand this document fully before initiating any shipment with us.
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Shipplix reserves the right to refuse claims that do not comply with this policy.
📩 For support or further clarification, reach out to us:
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📞 Customer Support: 090168273513
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📧 Email: services@shipplix.com
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🌐 Website: www.shipplix.com
🔒 SHIPPLIX VALUE TECH SERVICES
“Shipping Africa to the World – With Trust, Safety & Transparency”